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Shipping Policy

A legal disclaimer

Shipping Policy
Effective Date: 24/4/25

At Mulberry & Twine, we aim to provide a seamless and reliable shipping experience for our customers. Please review the details of our shipping policy below.

Processing Time
  • Orders are processed within 1–2 business days] after payment is received.

  • Custom or personalised orders may require additional processing time, which will be communicated at the time of purchase.

Shipping 
  • We aim to ship orders out within 2-7 business days. This depends on where the order is going to and what the postal system status is. We will always try to communicate when the ETA is for the customers order.

  • Shipping costs are calculated at checkout based on the destination, order weight, and shipping method selected.

Shipping Methods
  • We partner with trusted carriers to ensure safe and timely delivery.

  • Available shipping options will be displayed at checkout, including estimated delivery times.

Delivery Time
  • Delivery times vary depending on your location and the selected shipping method. Estimated delivery times are:

    • UK: 2–5 business days

    • International:  7–14 business days

International Shipping
  • We offer worldwide shipping. However, buyers are responsible for any customs duties, taxes, or fees imposed by their country.

  • Delivery times for international orders may vary due to customs processing.

Order Tracking
  • Once your order is shipped, you will receive a confirmation email with tracking information (if applicable).

Lost or Damaged Items

Returns and Exchanges
  • For details on returns and exchanges, please refer to our Returns Policy.

Contact Us

If you have any questions about our shipping policy, feel free to contact us:
Email: mulberryandtwine@gmail.com

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